Legal & General Reviews

Legal & General has an overall rating of 4.8 based on 35 reviews. Customer feedback on Legal & General is mixed: Legal & General reviewers highlight positive aspects like user-friendly website, competitive pricing, responsive customer service, and comprehensive policy options, which strongly appeal to individuals seeking insurance and investment solutions. However, Legal & General is often criticized for its lengthy claims process, limited coverage options, occasional customer service delays, and confusing policy details.

4.8/5.0

35 reviews

5 Stars

26

4 Stars

5

3 Stars

1

2 Stars

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1 Star

0

All Legal & General Reviews (35)
DavidHill_98
May 28, 2026
"Helpful staff, just a little wait"
Well... I spoke to Legal & General about my policy and the person I got through to was really helpful. They clearly knew what they were talking about and explained the parts I was confused by without making me feel awkward or silly.

The only reason I wouldn’t give it 5 stars is that I did have to wait a bit before someone answered. Once I was through though, the service was professional, clear, and reassuring.
fredrickstockman2796
May 23, 2026
"A company I’ve come to trust over time"
I’ve been with Legal & General for a while now, and compared with a couple of providers I’ve used in the past, they’ve felt much more straightforward. The information has been clear enough, I haven’t had any strange surprises, and because they’re such a well-known name, I do feel a bit more confident with them. Overall, I feel safe using them.
SENN
May 15, 2026
"Accurate records, no messing around!!"
It’s been straightforward for me!! Every time I’ve checked my details, everything has looked right, and the records seem to be kept properly... which I really appreciate.

I haven’t had to chase anyone for missing info, or keep repeating the same things over and over, thank goodness!! It’s not flashy or anything, just simple and organised, but it definitely makes me feel a bit more confident.
ina_Herrera70
May 05, 2026
"Fast replies to my emails"
I emailed them about my policy. They got back to me quickly. The answers were clear too. I didn’t have to keep chasing them. That was a nice change. I’m happy with the help I got.
LorettaGwynn_00
April 29, 2026
"Applying was, honestly, easy"
I wasn’t totally sure what to expect at first, but the application ended up being really simple and quick. Didn’t run into any hassle, which was a nice surprise.
Meagan_davis72
April 22, 2026
"Login’s been fine for me"
I only use the site every now and then to check my policy, but i haven’t had any issues logging in. No weird errors or getting stuck in password reset loops, which is basically all I’m looking for. Maybe my expectations are too low, I don’t know, but it’s been simple and does what I need.
Cleveland-hamilton
April 13, 2026
"pension transfer went smoothly"
i moved an old workplace pension over to Legal & General and it was easier than i thought it would be. the forms were straightforward and i got updates as things moved along, so i wasn’t left wondering what was happening. it did take a bit of time, but nothing felt stressful. overall, i’m happy with how it all went.
Richard_abner87
April 13, 2026
"Easy to understand policy details"
I found the policy cover really straightforward to read. From my experience, there weren’t any confusing parts or anything that made me feel unsure, which was a relief. Overall, I’m happy with it.
HERRON
April 05, 2026
"Surprisingly decent on my phone"
I wasn’t expecting much, but it actually worked fine on mobile. It’s not the fanciest experience ever, but at least it didn’t make me want to give up halfway through.
dave_Espinoza95
March 30, 2026
"I wasn’t totally sure I was doing everything..."
I wasn’t totally sure I was doing everything right at first, but the setup ended up being really easy. it was simpler than I expected.
Tony-patrick
March 28, 2026
"I’ve noticed ID checks usually hit the..."
I’ve noticed ID checks usually hit the same annoying snags, but this one didn’t really follow that pattern. It was quick, simple, and didn’t give me any hassle.
hello_john136
March 27, 2026
"It was okay overall, but I actually had..."
It was okay overall, but I actually had to dig around a bit to figure out what was excluded. I feel like that should be shown more clearly upfront before you buy
SilviaBishop
March 13, 2026
"Easier than I expected"
I renewed my policy online and expected it to be more of a hassle, but it was straightforward. Most of the steps were easy to follow, though I did spend a little time hunting for one detail that wasn’t where I thought it would be. Still, I managed to finish everything without having to call anyone, so overall I’m happy enough with it
FORTNER
March 03, 2026
"Really helped after my dad passed"
I spoke to a really kind lady who kept everything simple and helped sort the claim without making me go over it all again. It was a horrible week, but she made it a bit easier. I really appreciated it.
david1975
February 28, 2026
"I was due a refund after cancelling one..."
I was due a refund after cancelling one of my policies, and I’ll be honest, I was expecting it to turn into a bit of a faff.

But Legal & General handled it really smoothly. I got a clear email explaining what was happening, and the money landed back in my account sooner than I thought it would, if that makes sense.

There isn’t loads more to say, really. It was straightforward, stress-free, and just nice to have a refund dealt with properly without needing to chase anyone.
Randy_blevins98
February 23, 2026
"Quote actually matched"
I always kind of brace myself for the price to change at the end, because you know how that goes, but nope, the quote they gave me was the price I paid. No random add-ons, no weird surprises. that was the part I appreciated most.
marie2001
February 15, 2026
"I used legalandgeneral.com to check my policy..."
I used legalandgeneral.com to check my policy details, and overall it was straightforward. I managed to find what I needed without too much hassle, and most of the pages loaded fine. That said, I did get a bit frustrated waiting around at points, especially when some sections took longer than expected to respond. A few of the menus could be clearer too, but in general it was a decent experience.
HAWKINS
February 15, 2026
"Claim sorted faster than I remembered these things taking"
I put my claim in online and, from what I remember of doing this kind of thing before, I was expecting it to drag on a bit. But it was actually dealt with quickly. The updates were easy enough to follow, and the payment came through without me having to chase anyone. All in all, it was much easier than I thought it would be.
denise.Giddens
February 10, 2026
"Decent cover for once"
Got the cover I needed without feeling like I’d accidentally signed away my life savings, which was a nice change. It was cheaper than I expected and simple to set up online. Almost suspiciously easy, really
lorimartinez8835
February 04, 2026
"Cancelling was surprisingly painless"
I had to cancel my policy and expected it to be one of those things where they make you jump through hoops so you’ll give up. But it was actually really straightforward. I found what I needed on the site quickly, and the whole thing didn’t take long at all. They sent confirmation afterward too, which was good because I didn’t have to sit there wondering if it had actually gone through. Definitely nice to get it sorted without a bunch of phone calls

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